Privacy Policy

1. Information We Collect

DeliaAutomation ("we," "us," or "our") collects information you provide directly when you interact with our services, website, or AI-powered systems. This includes:

• Name, email address, phone number, and company name when you fill out a contact form, book a call, or request information
• Phone call data including caller phone number, call duration, and call transcripts when you interact with our AI receptionist systems
• SMS/text message data including your phone number and message content when you send or receive text messages through our systems
• Business information you share during consultations, including company size, service area, and operational details
• Website usage data including IP address, browser type, pages visited, and time spent on our site

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our AI automation services
• To respond to your inquiries and fulfill your requests
• To send you service-related communications including appointment confirmations, lead alerts, and system notifications
• To process and manage your account and service subscriptions
• To analyze and improve the performance of our AI systems and automation workflows
• To comply with legal obligations and resolve disputes

3. SMS/Text Messaging

When you interact with our services, you may receive SMS/text messages related to:

• Lead notifications and call summaries sent to business owners
• Appointment confirmations and reminders sent to customers
• Service status updates and technician arrival notifications
• Follow-up communications related to service requests

Message frequency varies based on your service usage and interactions. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at haydendeldel@icloud.com.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information only in the following circumstances:

• With service providers who assist in operating our systems (e.g., Twilio for SMS/voice, Vapi for AI voice services) strictly to provide our services to you
• With your explicit consent
• To comply with legal obligations, court orders, or governmental requests
• To protect the rights, property, or safety of DeliaAutomation, our clients, or the public

We will never share your information with third parties for marketing purposes. Your data is used solely to deliver and improve the services you have engaged us to provide.

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (SSL/TLS), secure cloud storage, and access controls. While no method of transmission or storage is 100% secure, we take reasonable precautions to safeguard your data.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Call recordings and transcripts are retained for the duration of your service agreement. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS/text message communications by replying STOP
• Withdraw consent for data processing at any time

To exercise any of these rights, contact us at haydendeldel@icloud.com.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

DeliaAutomation
Orlando & Brevard County, FL
Email: haydendeldel@icloud.com