Privacy Policy | DeliaAutomation

1. Who This Policy Covers

This Privacy Policy covers information collected through deliaautomation.com and the SMS/text messaging program operated from DeliaAutomation's own business phone number. The audience for this site and that messaging program is HVAC and home service business owners, prospects, and active DeliaAutomation clients — not their end customers or homeowners.

Each DeliaAutomation client may operate a separate SMS program from their own dedicated phone number to communicate with their own customers. Those programs are governed by the privacy policy and consent flows on the client's own website, not this one.

2. Information We Collect

DeliaAutomation ("we," "us," or "our") collects information you provide directly when you interact with our website, sales process, or active services. This includes:

Name, business name, email address, phone number, and role when you fill out a contact form, demo request, SMS opt-in form, or book a call
SMS opt-in records — including the phone number submitted, the timestamp, IP address, and the consent language displayed at the time of opt-in
Business information you share during consultations and onboarding, such as company size, service area, software stack, and operational details
Account, billing, and support communications related to your DeliaAutomation engagement
Website usage data including IP address, browser type, pages visited, and time spent on our site

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to demo requests, inquiries, and onboarding questions
To send you DeliaAutomation account and service messages, including demo confirmations, onboarding updates, system alerts, lead notifications routed to you as the business owner, billing notifications, and customer support replies
To deliver, operate, and improve the AI automation services you have purchased from us
To analyze the performance of our marketing and improve our website
To comply with legal obligations and resolve disputes

4. SMS/Text Messaging Program

If you opt in via the SMS consent form on this website, by signing a service agreement that authorizes SMS contact, or by another documented written or verbal consent, you may receive SMS messages from DeliaAutomation related to:

Demo scheduling and confirmations
Onboarding progress and implementation updates
System status alerts for the automations we run for your business
Lead notifications routed to you as the business owner (when you are the recipient of leads captured by our systems on your behalf)
Account and billing notifications
Customer support replies

These messages are sent to HVAC and home service business representatives — not to homeowners or end consumers. Message frequency varies. Message and data rates may apply. Consent is not required as a condition of purchase. You can opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at hayden@deliaautomation.com.

Phone numbers and SMS opt-in information collected on this website will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Information Sharing

We do not sell, rent, or share your personal information with third parties or affiliates for their marketing or promotional purposes. We may share information only in the following limited circumstances:

With service providers who help us operate the business (for example, Twilio for SMS delivery, Vapi for AI voice services, Airtable for CRM, and our payment processor) strictly to provide the services you have engaged us to provide
With your explicit consent
To comply with legal obligations, court orders, or governmental requests
To protect the rights, property, or safety of DeliaAutomation, our clients, or the public

Phone numbers and SMS opt-in information collected on this website will not be shared with third parties or affiliates for marketing or promotional purposes.

6. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (SSL/TLS), secure cloud storage, and access controls. While no method of transmission or storage is 100% secure, we take reasonable precautions to safeguard your data.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Call recordings and transcripts are retained for the duration of your service agreement. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of SMS/text message communications by replying STOP
Withdraw consent for data processing at any time

To exercise any of these rights, contact us at hayden@deliaautomation.com.

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

DeliaAutomation
Orlando & Brevard County, FL
Email: hayden@deliaautomation.com